ProComm gives your patients the peace of mind they deserve by providing your services when they need it most. With full HIPAA compliance and agents well-versed in medical terminology, you are able to utilize our: 24-hour support, message delivery, convenient appointment setting, personalized appointment reminders, call overflow and much more. Your patients will feel connected to you at all times, and you will be on top of their needs with updates provided on a schedule that suits your needs.
Our services streamline customer and patient communication with a strategy that boots appointment attendance, eliminates call waiting, busy signals and streamlines appointment setting. We are able to connect your calls, take patient messages, set appointment reminders, or contact the on-call provider for emergencies. By providing comprehensive HIPAA compliant service, you will be operating under the perfect solution for your patients, staff and providers.
We assign a dedicated communications expert who will come onsite to develop a comprehensive communications plan that puts your patients first. We will work to create customized contact protocols, personal greetings, message templates and more. With a quality assurance program to monitor performance, and system and network back-up technologies to ensure continuous operations, your call answering will be safe, reliable and secure.
Our technology-centric background allows us to use state-of-the-art technology that exceeds industry security standards. Our practices and technology are certified and maintained by these leading security organizations to ensure your information is safeguarded.